Frequently Asked Questions
Find answers to common questions about using BasaFinder, whether you're a tenant looking for your next home or a property owner listing your space.
General Questions
What is BasaFinder?
BasaFinder is Bangladesh's premier platform connecting tenants with their ideal rental homes. Our mission is to make the house hunting process simple, transparent, and stress-free for all Bangladeshis.
Is BasaFinder available throughout Bangladesh?
Yes, BasaFinder services are available across all major cities in Bangladesh, with a focus on Dhaka, Chittagong, and Sylhet regions. We're continuously expanding to cover more areas.
Is the BasaFinder service free to use?
BasaFinder is free for tenants searching for properties. Property owners may have listing fees depending on their subscription plan. Check our pricing page for more detailed information.
How can I contact BasaFinder support?
You can reach our support team via email at support@basafinder.com, through the contact form on our website, or by calling our customer service line at +880 1700-000000 during business hours.
For Tenants
How do I search for properties on BasaFinder?
You can search for properties using our search filters on the homepage or listings page. Filter by location, price range, property type, number of bedrooms, and various amenities to find your perfect match.
How can I schedule a property viewing?
Once you find a property you're interested in, you can request a viewing directly through our platform. The property owner or agent will then contact you to arrange a convenient time.
Are the listings on BasaFinder verified?
Yes, we make efforts to verify all listings on our platform. Properties undergo a basic verification process, and we encourage users to report any suspicious listings. Premium listings undergo a more thorough verification process.
What information do I need to provide to contact a property owner?
You'll need to create a BasaFinder account with your basic contact information. When inquiring about a property, you may be asked to provide additional details about your rental requirements and move-in timeline.
For Property Owners
How do I list my property on BasaFinder?
You can easily list your property by creating an account, clicking on 'Add Listing' and following the step-by-step guide to upload property details and photos. You can choose between our free basic listing or premium listing options.
What are the fees for listing a property?
We offer both free and premium listing options. Free listings include basic property information display. Premium listings start at 500 BDT per month and include featured placement, verified status badges, and priority customer support.
How long does it take for my listing to go live?
Basic listings usually go live within 24 hours after submission. Premium listings undergo a verification process that typically takes 1-3 business days before going live on the platform.
How do I receive inquiries from potential tenants?
When a potential tenant expresses interest in your property, you'll receive notifications via email and in your BasaFinder dashboard. You can respond directly through our messaging system or contact them using their provided information.
Account & Payments
How do I create a BasaFinder account?
You can sign up for a BasaFinder account by clicking the 'Sign Up' button at the top of any page. You'll need to provide your name, email address, phone number, and create a password.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, bKash, Nagad, Rocket, and bank transfers for property owner subscription fees and premium services.
How do I cancel my subscription?
You can cancel your subscription at any time by going to your Account Settings and selecting 'Manage Subscription.' Your subscription will remain active until the end of the current billing cycle.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. We do not store your full credit card details on our servers.
Still Have Questions?
Can't find the answer you're looking for? Our dedicated support team is here to help you with any questions or concerns.
Email Support
Send us your questions anytime
support@basafinder.com
Phone Support
Call us during business hours
+880 1700-000000